Complaint?

Despite the efforts of our staff, you may still be dissatisfied with the treatment you receive at our practice. You can submit a written complaint to your dentist. In most cases, a conversation between you and your dentist will be sufficient. If you require a neutral third party, you can submit your complaint to the KNMT (Royal Dutch Dental Association), the professional association to which this practice is affiliated. An independent complaints officer will then mediate between you and your dentist free of charge, with the aim of finding a solution.

Dispute?

If, despite the assistance of the complaints officer, you are unable to resolve the issue, you can appeal to the Oral Care Disputes Committee for €75. Your complaint will then be assessed by a committee of five experts. The disputes committee will issue a binding decision on whether your complaint is valid and, if so, may award damages of up to twenty-five thousand euros.

More information

For more information about oral care, treatments, and costs, please visit allesoverhetgebit.nl. You can submit questions via the contact form on the website www.allesoverhetgebit.nl. Both provide independent information and were established by our professional organization, the KNMT (Royal Dutch Dental Association).